Paying your Bill

You can now access detailed account information for your water and sewer bill through our new Virtual Town Hall service portal. Sign up today!

Utility Bill General FAQs

 I paid my bill on time, but I got charged late penalties.

If you paid your bill via mobile banking, online, or at your bank on the day in which the amount was due, there is no guarantee that we received the payment that day as there is usually a 3-5 business day processing period, which means we would have received it late.

If you make your payment at your bank, please ensure the payment was applied to your utility account and not mistakenly against your property tax account or a previous utility account.  

Why did I receive a reminder notice?

If the water bill is still unpaid two weeks after the due date, we will issue you a reminder notice indicating the account is still overdue. If after 60 days after the due date, the account is still overdue, you will receive a secondary water reminder notice indicating the time frame you have before the amount is transferred onto your property taxes.

 Why was my utility bill transferred onto my property taxes?

If your utility bill goes more than 60 days unpaid, the balance owing on your account can be transferred onto your property taxes as per By-Law #99-38. This transfer will be accompanied by a $26.75 +HST Administrative Fee.

 If I am a tenant, or a property owner with a tenant, who receives the utility bills?

As the property owner, you receive the property tax bills and utility bills. If the desire is to have the utility bill in the name of the tenant, contact the finance department prior to the move in date. A Tenant Application Form must be completed, accompanied by a $150.00 water deposit. The property owners are reminded that they are ultimately responsible for the bill, and any water arrears from the tenant will be transferred onto the property taxes. 

 When will I receive my tenant deposit back?

Once the Town is notified that you are moving and have provided a forwarding address, the $150 Tenant deposit will first be applied to any outstanding account balance, and the remainder will be issued to you within 2 – 4 weeks.

 How do I sign up for eBilling?

Signing up for eBilling is easy! With the launch of the online customer service area of our website we call Virtual Town Hall, you can sign up to receive your bills via eBilling.

You can also, call our office at (705) 435-3900 ext. 1252 or 1324 or send an email to utilitybilling@newtecumseth.ca stating your name, property address, and preferred email address and we will set you up.

If you have requested to sign up for eBilling but have not received a bill in the billing month, simply call or email us as we may have an incorrect email on file. Often times the first utility bill we send via email can end up in either your spam or junk box, please check there prior to contacting our office.

 Utility Bill Payment FAQs

 When are my utility bills issued and when are they due?

Although each Town within New Tecumseth follows a different billing cycle, bills will always be issued at the end of your scheduled billing month, and bills always have a due date of the middle of the following month. Please refer to the chart below. 

Water and Wastewater Billing Schedule
AllistonBeetonTottenham
Reading DateBill Due DateReading DateBill Due DateReading DateBill Due Date
January  February 15th  March  April 15th February March 15th
April May 15th June  July 15th  May June 15th 
July August 15th September  October 15th  August  September 15th
October November 15th December  January 15th  November December 15th
*Please note if the due date falls on a weekend or a holiday, the due date will automatically be on the next business day.

What forms of payment do you accept?

The Town of New Tecumseth offers numerous ways to pay your utility bills. Currently, the only form of payment we do not accept is credit card payments. However, there are third party services online that provide this option.

Time Saving Measures

  • Residents can sign up for a Pre-Authorized Payment Plan by filling out our Pre-Authorized Payment Form and submitting it to our office, accompanied by a blank void cheque or pre-authorized debit information from your bank. Payments will automatically be withdrawn quarterly on the billing due date.

  • Set up the Town of New Tecumseth Water and Wastewater as a payee through your online or mobile banking. Payments can be made by entering your Account Number. Please note, when entering your Account Number, the decimal place within your account number on your bill must be omitted to be accepted (i.e. 123456789.01 must be entered as 12345678901). Also note that payments made through online or mobile banking can take 3-5 business days for the Bank to process. To avoid interest charges, you should make your payment a few days in advance of the due date to ensure the Town receives funds by the due date.

  • Pay at your Bank by bringing your bill to your banking institution and requesting a direct payment. If you hold multiple accounts, please verify the payment is applied to the correct account. On occasions, residents have accidently applied payments to their Property Tax Roll in error.

  • Credit card payments are not accepted directly by the Town of New Tecumseth, however, Property Taxes and Utility bills can be paid online by credit card using third-party online bill payment service providers, such as Plastiq. These service providers may charge additional service fees, and restrictions on which types of accepted credit cards may apply. The Town of New Tecumseth receives only the amount inputted, not any additional fees added by the provider(s). Payments made through a service provider can take 3-5 business days to be received and then processed by the Town. The Town must receive all payments on the specified due date to avoid penalties and interest charges. This service is used at the resident’s discretion and the Town is not liable or responsible for any disputes or issues arising from the use of third-party online bill payment services. Please refer to the third-party’s website for terms and conditions of their service, charges, and payment processing times.

    Other Payment Options

  • You can come into the Town Administrative Office located at 10 Wellington Street East in Alliston and pay your bill via cash, debit, or cheque.

  • Post dated cheques can also be given in advance of the due date. Please ensure either the account number is recorded correctly on the cheque, or the tearaway portion of your bill is securely attached to insure payment to the proper account. 

  • There are 3 secure drop boxes located within the Town of New Tecumseth where you can drop off payment in the form of cheques only. DO NOT PUT CASH INTO THE DROP BOX.

    • Town Administrative office located at 10 Wellington Street East in Alliston

    • Tottenham Recreational Centre located at 139 Queen Street North 

    • Joint Operations Centre located at 6558 8th Line in Beeton.

 Is there a late fee if I do not pay in time?

A penalty of 5% of the issued bill amount will be added to your account if payment is not received by the specified due date.

What are the Water/Wastewater rates?

Effective April 1st, 2019, water and wastewater rates have increased to $2.07 per cubic meter, totalling $4.14 per cubic meter for water and wastewater usage combined. Water and wastewater usage prior to April 1st will be billed at the rate of $4.02 per cubic meter, and water and wastewater usage after April 1st will be billed at the rate of $4.14 per cubic meter. The amount of wastewater consumption is equal to the amount of water that is consumed. For example, if you consumed 15 cubic meters of water, you will be billed for 15 cubic meters of wastewater as well.

 

Learn more about Water/Wastewater User Rates in the Town of New Tecumseth.

 What is the $36.00 fee on my utility bill for?

Each new utility account with the Town is subject to an Activation Fee of $36.00 which will appear on your first utility bill. It is important to note that even if you held an active utility account with the Town before your move, each time a new account is opened for you at a different property, the $36.00 Activation Fee applies. This too applies in Tenant/Landlord situations, meaning each time the utility account goes from tenant back to owner, the $36.00 Activation Fee will apply each time a meter read is requested for change of account.

Water consumption and conservation rebates

 Where does the Town's water obligation end?

The Town’s obligation related to the provision of water ends at the curb stop. Internal plumbing issues occurring after the connection are the responsibility of the property owner. In most cases, the cause of a high bill can be traced back to the property’s plumbing, appliances, usage, etc. If the water meter is functioning properly, it is suggested that issues be addressed immediately, which could require the services of a professional to assess and remedy the situation. The Town City is not responsible for issues past the meter and all water passing through the meter shall be charged, whether used or wasted.

 Why is my utility bill so high?

Several things can contribute to an increase in the utility bill. Remember, you may not always hear a water leak. Most leaks are silent and don’t necessarily make their presence known through puddles on the floor or “drip-drops” from the faucet. By no means is this an exhaustive list, but some of the most common water leaks are due to:

  • faucets
  • bathtubs and showers
  • household humidifiers and water softeners
  • appliances, including the dishwasher and washing machine
  • automatic sprinkler systems
  • swimming pools

But the culprit that truly takes the cake is the toilet. Toilet leaks are the most common cause of high water and wastewater bills. A silently leaking toilet could cost you more than $1,000 a year! Some toilet leaks are due to high water levels and problems with parts found inside the flush tank, such as the overflow tube, flapper valve, or plunger ball.

Toilet Test

You will require either food colouring or a dye tablet to execute this test.

  1. Remove the tank lid from the toilet.
  2. Add five drops of food colouring or a dye tablet to the tank.
  3. Do not flush.
  4. Wait five minutes.
  5. If coloured water seeps into the toilet bowl, you have a leak. The flapper valve may need to be realigned or replaced. If the bowl is clear, and all the coloured water remains in the tank, you do not have a leak.
 How do I read a water meter?

 Although not all water meters look identical, the Town of New Tecumseth installs Sensus water meters into all of our residents’ homes. Currently the Town uses multiple versions of Sensus meters. Older homes may have meters with clock-like faces, whereas we are transitioning to install new digital meters into homes. Please see below for examples of both. To track your consumption, look at the reading on the meter at a set time of day, and then look at the reading at that same time the following day.

If you subtract the first reading from the second reading, it will give you your consumption for a 24-hour period. If you believe your water bill reflects above normal water usage and you want to check to see if your meter is working correctly, first start by turning off all faucets, hoses, icemakers, air conditioners, and any other fixtures that may use water. Record the reading on your water meter and then refrain from using any water over a series of hours. After several hours check your meter reading again. If the read has changed, you know you have a possible leak, if the read hasn’t changed, you know your meter is working correctly. Any problems that occur with your water meter should be brought to the attention of Water Operations Branch to have the meter inspected and repaired if necessary.

Older Model Sensus Water Meter

Newer Model Sensus Water Meter

 How do I turn off my water?

Knowing how and where to shut off your home’s main water supply is very important. Whether there’s a water emergency or a leak in your home, you may need to completely turn off your home’s water supply. Find the spot where water enters the home, and you will find the shutoff valve nearby. Keep in mind that even though you've now shut the main-line supply, there's still water in the water pipes within your home, so it's important to drain all the faucets until the water stops running.

 How can I conserve water?

Simple water conservation practices not only save money on your bill, but also help preserve our natural environment.

Helpful tips:

  • A 5-minute shower can use over 100 litres of water. Replacing your showerhead with a low-flow or with a shut off valve can diminish your long shower usage.
  • Turn off the water while brushing your teeth.
  • Only water your lawn or garden when needed.
  • Use a rain barrel to collect rainwater that can be used for watering gardens.
  • Test your toilets monthly to make sure they aren’t leaking and check for outdoor leaks in pipes, hoses and faucets.
  • Use a broom, not a hose, to clean your driveway and walkways and don't run the hose while washing your car.
  • Practice filling your second sink a quarter of the way with clean water when washing dishes to rinse them rather than letting the water run.
  • Never overfill the washing machine when doing a small load of laundry, set it to the proper load size to save water.
 Does the Town have any rebate programs?
Check out the water conservation rebates we have available to find out how you can save while reducing your impact on the environment.