Water and Wastewater

Our Public Works Department is responsible for the maintenance and operation of the Town's water and wastewater services.

Our Water Business Unit handles all matters related to:

Our Wastewater Business Unit handles all matters related to:

Paying Your Water Bill

Learn how to pay your water bill with the Town of New Tecumseth.

Water and Wastewater User Rates

The following fees are effective January 1st, 2024.

One-Time Activation Fee

We charge a one-time activation fee of $41.25 to all new water accounts. Please note for landlords/tenants that the utility account remains in the property owners name. We do not transfer utility accounts into the tenant's name.

Final Reading Fee

We charge a Final Reading fee of $94.00 when a utility account is closed. This charge will be billed on your final utility bill. Please note for landlords/tenants that the utility account remains in the property owners name. We do not transfer utility accounts into the tenant's name.

Water Rates (Metered Services)

  • Each metered service is billed as a separate customer. The metered rates per billing period are as follows:
    • All volumes at a rate of $2.92/cubic metre
    • Industrial block users that use over 30,000 cubic metres per year pay a water charge of $2.15/cubic metre

Wastewater rates (Metered Services)

Each metered wastewater service and each sewage flow meter is billed as a separate customer. The metered rates per billing period are as follows:

  • All volumes at a rate of $2.76/cubic metre
  • Non-metered customers pay a sewage charge of $82.80 per billing period

Water and Wastewater Maintenance Fees
 The following fees are effective January 1st, 2024.

Sanitary Sewer Locate

  • One-time account activation: $41.25
  • Investigation, location and clearing blockage: $185.00/hour (minimum 3 hours)
  • Camera inspection: $185.00/hour (minimum 3 hours)
  • Water/sewer service connection installation: $1,086.00
  • Service charge for final notice for payment of unpaid water account: $33.25

Service Charge for Reconnection of Service

  • During normal working hours: $92.00
  • Outside of normal working hours: $175.00
  • Septage receiving rate: $26.75/cubic meter
  • Water meter re-inspection: $92.00

Misleading Door-to-Door Sales

We have received inquiries from residents regarding door-to-door sales for things like water filters and water heaters. These salespeople may try to get inside your home to conduct water sampling or water meter tests in order to sell their equipment.

If we decide to visit your home, we will have proper identification and typically use an official Town vehicle. We do not sell or endorse water equipment.

If you suspect someone is impersonating a Town official, please call the police at 1-888-310-1122 and report your experience.

View our notice to residents regarding misleading door-to-door sales.