Public Works Department
Water
Our Public Works Department is responsible for the maintenance and operation of the Town’s water and wastewater services.
Drinking Water
The Town of New Tecumseth works to ensure that it provides clean and safe drinking water to the community. View our water quality reports, learn about our source water protection, and find out how our drinking water system operates.
We monitor and report drinking water quality standards for the Alliston and Tottenham Drinking Water Systems. Our reports provide a brief description of the water systems, some of the major works we have undertaken to operate and maintain the systems and the most recent water quality data.
Quality Management Systems
The drinking water Quality Management System ensures that we provide clean, safe, and reliable drinking water in The Town of New Tecumseth. This includes the planning, implementation, and improvement of the Operational Plan and drinking water system.
Through our Quality Management System Policy, we commit to:
- Providing safe drinking water
- Continual improvement
- Following applicable legislation and regulations
You can view our annual reports online or at the Town Administration Centre in Alliston or Joint Operation Centre in Beeton during regular business hours. They are available in the first quarter of the following year.
New Tecumseth Drinking Water System Information
Please view the most recent Water Quality Results here.
Access to Historical Drinking Water Data
Historical drinking water quality data and related information are available to the public. Individuals wishing to obtain records not currently posted on this website may submit a formal request under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) / Freedom of Information (FOI) process. To request access, please contact the Town’s Clerk’s Office by phone at 705-435-3900 or by email.
Water Supply in New Tecumseth
The Town of New Tecumseth sources its water from 11 wells and a transmission main connected to Collingwood. These wells draw water from underground aquifers at depths ranging from 17 to 61 meters. Located across eight sites in Tottenham and Alliston, the wells collectively have the capacity to pump approximately 19.36 million liters of water per day into the municipal system.
How They Work
Each well uses pumps to extract water from the aquifers and deliver it to nearby treatment facilities. To maintain service during power outages, backup generators are in place at all well sites. This system ensures a safe, dependable water supply for the community.
Water Treatment Process
To ensure safe, high-quality drinking water, the Town uses a combination of sodium hypochlorite (liquid chlorine) for disinfection and sodium silicate to improve water aesthetics and control iron. Chlorine provides ongoing protection (secondary disinfection) as water travels through the distribution system.
Alliston Wells
- All raw water from Alliston wells is disinfected using 12% sodium hypochlorite.
- All wells—except Well #8 and Hillcrest Well also receive sodium silicate for iron control before entering the transmission mains.
- Chemical dosing occurs at each pumphouse using diaphragm metering pumps.
System Monitoring and Safety
- A Supervisory Control and Data Acquisition (SCADA) system continuously monitors and records all components and regulatory requirements of the municipal drinking water system. Additionally, SCADA activates an alarm system for 24/HR Operator response.
- The sodium hypochlorite system includes a day tank, duty and standby feed pumps, and an automatic switchover with alarms for failures.
- If chlorine levels drop below the set point, SCADA automatically shuts down and locks out the well pump.
- Backup power via diesel generators are available at Alliston Wells #1, #4, #5, #6, #7, and #8.
Tottenham Water Supply
Tottenham’s water comes from two sources:
- The Alliston system (via Beeton).
- Four groundwater wells grouped into two locations:
- Walkem Drive Wells (#4 and #5): Located in a serviced park area, equipped with submersible pumps and pitless adaptors.
- Coventry Park Wells (#6A and #7): Located on the western edge of Town near the Tottenham Water Tower, also equipped with submersible pumps and pitless adaptors.
Water from these wells are conveyed to the Mill Street Reservoir. Backup power via diesel generators are available at Wells #6A and #7.
How They Work
The Town of New Tecumseth’s water system includes six in-ground reservoirs and two elevated storage tanks, providing a combined storage capacity of 27.4 million liters. These facilities help maintain water supply, pressure, and system reliability.
Parsons Road Reservoir & Pumping Station
Located near Dufferin Street in Alliston, the Parsons Road facility features a four-cell reservoir with a total capacity of 9,950 m³. It receives treated water from two sources:
- The Alliston groundwater system
- The Collingwood-to-Alliston transmission main
Chlorine levels are maintained using sodium hypochlorite, monitored by two continuous analyzers connected to the SCADA system. This site serves as a central SCADA node for monitoring and controlling the Alliston system.
The facility includes:
- Three high-lift turbine pumps for the Alliston distribution system
- Three high-lift turbine pumps dedicated to Honda of Canada Manufacturing
- Backup diesel generator for power outages
Mowder Boulevard Reservoir
Located east of Alliston in the Belterra subdivision, this four-cell reservoir has a capacity of 4,500 m³ and functions as a high-lift pumping station with three vertical turbine pumps. Chlorine residual is maintained with sodium hypochlorite and monitored by two continuous analyzers linked to SCADA. A diesel generator also provides backup power.
Alliston Water Tower
The Alliston elevated storage tank, located near Stevenson Memorial Hospital, holds 4,540 m³ of treated water and helps maintain storage and hydraulic pressure within the Alliston system.
Beeton McKelvey & Springs Reservoirs
- The McKelvey Reservoir, north of Beeton, consists of a three-cell reservoir with a capacity of 1,600 m³ and includes a high-lift pumping station with three pumps. McKelvey also features a water fill station for haulers.
- The Springs Reservoir, south of Beeton, is a grade-level facility with a capacity of 1,350 m³. Both reservoirs monitor chlorine levels via SCADA and have backup power—diesel at McKelvey and propane at Spring.
Tottenham Mill Street Reservoir
- The Mill Street Reservoir treats water from Tottenham’s production wells using sodium hypochlorite and sodium silicate. It includes one below-grade cell with a capacity of 910 m³ and is equipped with three chlorine analyzers and a turbidimeter. The reservoir also receives water from the Alliston/Beeton system via a 400 mm transmission main and serves as the SCADA hub for Tottenham. Backup power is provided by a diesel generator.
- Additionally, there is an ongoing engineering expansion project to increase the capacity of the Mill Street Reservoir.
Tottenham Water Tower
Located near Coventry Park, the Tottenham elevated storage tank has a capacity of 4,540 m³ and ensures treated water storage and hydraulic pressure for the Tottenham distribution system.
Water Distribution Systems
The Town of New Tecumseth operates extensive water distribution networks to ensure reliable service across Alliston, Beeton, and Tottenham.
Alliston Distribution System
- Alliston’s water network includes approximately 135.2 kilometers of piping in various sizes, constructed from ductile iron, AC pipe, steel, and plastic pressure pipe. The system features around 800 fire hydrants and 1,218 valves, strategically placed to provide fire protection and allow isolation of sections during maintenance or emergencies.
- Beeton is supplied through the Parsons Road Pumping Station, which transfers water from Alliston to the McKelvey Reservoir. From there, water is repumped into Beeton’s distribution system, with storage provided by McKelvey clear wells and the Beeton Spring Reservoir. It’s water network includes approximately 24 kilometers of piping various sizes constructed from ductile iron, AC pipe, steel, and plastic pressure pipe. The system features roughly 159 fire hydrants and 16 system valves, strategically placed to provide fire protection and allow isolation of sections during maintenance or emergencies.
Tottenham Distribution System
- Tottenham receives water from the Beeton distribution system and McKelvey Reservoir via the Tottenham Transmission Main. The Tottenham network includes approximately 26.2 kilometers of piping, also constructed from ductile iron, AC pipe, steel, and plastic pressure pipe. It contains 197 fire hydrants and 322 valves, positioned for maintenance and emergency isolation.
How It Works
Alliston receives water through a 600 mm transmission main from the Town of Collingwood. This pipeline spans approximately 57 kilometers, carrying treated surface water from Georgian Bay at the Raymond A. Barker Ultrafiltration Plant in Collingwood to the Parsons Road Reservoir and Pumping Station in Alliston.
Along the route, the transmission main also supplies water to the communities of Angus and Baxter in the Township of Essa (operated by the Ontario Clean Water Agency) and New Lowell in the Township of Clearview.
The Town of New Tecumseth provides water to these communities under formal supply agreements established in 2007 (By-Law #2007-103) and 2008 (By-Law #2008-140).
Reports and Plans
View the following reports and plans for more information about the Town’s drinking water.
Drinking Water Annual Reports
- 2025 New Tecumseth Water Report
- 2024 Alliston Water Report
- 2024 Tottenham Water Report
- 2023 Alliston Water Report
- 2023 Tottenham Water Report
- 2022 Alliston Water Report
- 2022 Tottenham Water Report
- 2021 Alliston Water Report
- 2021 Tottenham Water Report
- 2020 Alliston Water Report
- 2020 Tottenham Water Report
Drinking Water Financial Plan
Drinking Water Quality Management Standard Policy and Plan
Municipal Drinking Water License
Drinking Water Works Permit
Due to the characteristics of water, periodic maintenance of your system is required.
When water is heated, it has the tendency to leave iron deposits in the bottom of your hot water tank. Therefore, it is recommended that periodic flushing of your hot water tank be carried out, in order to avoid brown/yellow/orange water.
Please Follow the Steps Below to Flush Your Hot Water Tank:
- Gas Heated Tanks – Turn Gas to “PILOT”
- Electric Heated Tanks – Turn Power “OFF”
- Turn the cold water supply at the tank “OFF”
- Connect a hose to the bottom of the tank, open and drain the tank
- When the tank is drained, turn the cold water supply on and off in order to flush the sediment out of the tank
- Repeat the above step until the water is “CLEAR”
- Disconnect the hose and close the valve
- Turn the cold water supply back “ON”
- Open the hot water tap in the laundry tub and keep it open until all the air has escaped
- Continue this process with the remaining hot water taps throughout the house until all the air is out of the system
- Gas Heated Tanks – Turn gas back “ON”
- Electric Heated Tanks – Turn power back “ON”
Should you have any questions or concerns, please contact the Public Works Department at
705-435-3900 and press “4”, Mon. – Fri., 8:30am to 4:30pm
The Town of New Tecumseth is excited to be part of the new state-of-the-art Water Treatment Plant expansion, located on the pristine shores of Georgian Bay. It offers vast and sustainable growth opportunities for residential, commercial, and industrial sectors, paving the way for the next 25 years and beyond.
The Town of Collingwood provides an online platform that shares information on the Raymond A. Barker Water Treatment Plant Expansion.
For more information and to follow continuous updates regarding the expansion project you can visit Collingwood’s website: Here
Frozen Pipes
Learn what to do if you experience Frozen Water Pipes and how to prevent your water service from freezing.
Water Services Frequently Asked Questions
The Town of New Tecumseth is dedicated to providing the community with safe, reliable, and high-quality water. Our Water Department is committed to ensuring that every tap delivers not just water, but a peace of mind. Whether you’re a new resident, long-time homeowner, or a business owner, our Water unit is here to support your everyday needs and answer any of your questions.
Property owners own and are responsible for all water services and plumbing from property line all the way into their home.
This means that any leaks or pipe failures that occur on private property are the responsibility of the owner. This includes any failure of the inside water shut off valve before the water meter as well as any piping or connections to the water meter. Water meters are owned and maintained by the Town. It is the property owner’s responsibility to ensure the meter is kept in an appropriate environment that will not allow damage to occur to the meter, such as freezing temperatures. Damaged or frozen meters due to misuse are to be paid by the property owner. The curb stop is at the property line and is the responsibility of the Town to maintain. Charges would apply if damage were caused by misuse.
Water Meters
Call the Public Works Department to set up an appointment for the Meter Technician to review the meter. Access to the water meter will be required at the time of the appointment.
Typically, the water meter will make a ticking sound and is the responsibility of the Town to maintain. This issue requires attention, however, is not an emergency and will not affect your water supply.
The residential backflow preventor will typically make a humming/buzzing/groaning noise. Backflow preventors are private infrastructure and the homeowner’s responsibility to maintain. Please contact a private plumber.
If you would like a Meter Technician to visit your home and investigate the cause of the noise, please contact the Public Works Dept. at either publicworks@newtecumseth.ca or phone at 705-435-3900, Option “4”, to schedule an appointment. Applicable fees and charges may apply.
First, try to determine if it’s the meter or the inside shut-off valve leaking. If it is the meter, it will typically leak from where it connects to the plumbing (the tail pieces) and it will be the gasket. The other spot is from the bottom which is called the frost plate. This typically breaks or cracks due to freezing. They can corrode but that is very unusual. There can be condensation coming from the meter or piping which is not a leak. This is normal cause by the cold water running through the meter and the area being warm causing dripping from the meter or piping
The Inside Shut Off Valve Is the Property Owners Responsibility. The Town Is Only Responsible for The Maintenance of The Water Meter Located Inside the Home.
The easiest way to determine if there is a leak is to make sure all the taps are turned off in the house and that there is no water being used (including humidifiers, air conditioners and ice machine).Go to your water meter and if it is registering, (the red triangle located on the top of the meter is moving/ digital reading moving) then there is a leak somewhere in the plumbing
Curb Stop
Contact public works and ask to get your curb-stop lowered
Contact public works and report the missing/damaged curb-stop cap
Contact public works to request an operational test for your water shut off. This is to ensure that it is working properly prior to you beginning your work (someone from the residence must be present to ensure isolation in the house). Once operation is confirmed, contact public works again to book a shut-off. (Notify resident of applicable water reconnection fees
Pressure
Low water pressure problems are usually caused by water softeners needing maintenance or inline filters.
To check this, please place your water softener on manual by-pass. If you do not know how to put your water softener on manual by-pass it is recommended that you call the manufacturer for instructions on how to do this.
Then test your taps (i.e. the shower and tap together) to see if pressure has resumed. If it has resumed, you know that the water softener is the cause of the low water pressure. It is recommended to flush out the water softener according to manufacturer’s instructions.
This could be due to the aerators in the taps not being cleaned or worst-case scenario the resin from the softener has blown out and plugged the lines. You may also see some sand or beads coming from the tap or in the toilets.
You can check all taps and faucets by removing the aerators (screens) from each and wash and clean and then put them back on.
If you have any private water filtration systems, you should also check those making sure filters are not clogged.
In addition to troubleshooting the issues in the exact same way as instructed for assumed areas, please consider:
- If you JUST moved in, please check with builder. Anything to do with infrastructure within the home would go to the builder via your request.
- If the issue is outside of the home, please contact the Engineering Department.
The Town does not have a “warranty” timeframe for water meters. Once the meter is installed and sealed it is the Town’s responsibility to maintain and service. There are exceptions, including when the water meter freezes due to residents turning off heat in the home, or when the meter seal is broken due to tampering or damage. In these instances.
High Consumption
You may have a leak in your plumbing or a running toilet. Certain activities like doing many loads of laundry contribute inordinately to consumption rates.
Use low flow shower nozzle. According to Environment Canada, a low flow showerhead can decrease one’s consumption by 50% or more. Do not use the toilet to dispose of dry waste. Keep a daily log of how you are using water (i.e., lawn watering, car washing, how many times the toilet is used, how many showers are taken in a day and how much laundry is being done) and reduce the frequency if possible. Use a bucket with a sponge plus a trigger nozzle on the hose to wash your vehicle. Compared to running hose, you will save about 300 litres of water. Make sure you are doing a full load of laundry, and the dishwasher is full when you use it. Check and maintain all internal plumbing (i.e. toilet seals, dripping taps, outside faucets.)
Water Quality
The Town of New Tecumseth drinking water is continually monitored and tested for compliance with the Ontario Drinking Water Quality Standards. The drinking water must meet over 100 strict health-based standards for microbiological and chemical parameters to ensure safe drinking water to its residents.
Our water quality sampling program ensures your water is safe.
If you have concerns with your water quality or see discoloured water, contact our Public Works Department at 705-435-3900 and Press “4” or email Public Works.
If you are a private well owner, you can also test for contaminants and chemicals by contacting Simcoe Muskoka District Health Unit. Public Health Ontario Laboratories regularly test for indicators of bacterial contamination (E. coli and coliforms).
Yellow water or brown scaling in water in New Tecumseth is a result of naturally occurring levels of iron found within the Town’s groundwater supply.
The majority of yellow water inquiries are hot water related. When the treated water is heated in a hot water tank, the iron falls out of solution and builds up in the bottom of the tank. This is noticed more frequently in tanks with high water temperatures and relatively low water usage. Draining and flushing the hot water tank regularly may keep iron deposits from accumulating.
Sometimes the smell and taste of chlorine in the water can be a result of water sitting in household pipes for a prolonged period of time. This can be corrected by turning on several taps for a few minutes, allowing fresh water into the household plumbing system, and flushing any built-up organic matter (e.g., hair, soap, and food waste) that may have accumulated in the drains. If a smell is noticed from the hot water supply, the hot water tank may require draining and flushing.
Cloudy water is a result of air captured (also known as entrained air) in the water, which creates tiny bubbles. These bubbles are harmless and will disappear if you let the water sit for a few minutes.
Sodium is often found naturally in drinking water and has no smell or colour, however, it can make the water taste salty at certain levels. Sodium in drinking water is not a health concern for most people, but it may be an issue for people with specific underlying health concerns or those on a sodium-restricted diet.
According to the provincial standards for drinking water quality, the aesthetic objective for sodium is 200 mg/L. The Town of New Tecumseth is required to advise the local Medical Officer of Health (MOH) of any test results for sodium exceeding 20 mg/L.
The concept of water “hardness” is used to refer to the ability of the water to make lather from soap. Water is said to be “hard” if it is difficult to make soap suds. The two minerals that are most responsible for hardness are calcium and magnesium carbonate. Water hardness can also result in scaling on pipes and appliances (e.g. hot water tanks, dishwashers).
The hardness of water is not known to have any specific health-related effects.
Fluoride naturally occurs within the Town of New Tecumseth’s groundwater and is not manually added.
According to the provincial standards for drinking water quality, the objective for fluoride is 1.5 mg/L. The Town of New Tecumseth is required to advise the local MOH and Spills Action Center (SAC) of any test results for fluoride exceeding 1.5 mg/L.
Some residents utilize point-of-use water treatment devices to filter their tap water prior to consumption, often with the goal of removing odors resulting from the disinfection process or natural impurities to enhance the aesthetic quality of the water. However, if these devices are not properly used or maintained, they may have a negative impact on the overall quality of the water. The treated water supply in the Town of New Tecumseth is tested continually, both at the source and throughout the distribution system. It consistently meets and exceeds all guidelines and provincial standards for drinking water quality.
Source Water Protection
The Town of New Tecumseth is working towards realizing the Source Water Protection Plan to meet the requirements of Ontario’s Clean Water Act, 2006. We are part of the South Georgian Bay Lake Simcoe Source Protection Region.
South Georgian Bay Lake Simcoe Source Protection Plan
The South Georgian Bay Lake Simcoe Source Protection Plan and the Clean Water Act include a range of policies to protect our drinking water sources. The Clean Water Act is one of Ontario’s responses to the Walkerton water contamination tragedy and includes how we can preserve drinking water from source to tap.
The Source Water Protection Plan applies to activities that can pose a risk of contaminating drinking water sources near surface water intake protection zones and wellhead protection areas (vulnerable areas). Learn about the potential risks to our vulnerable areas.
Groundwater
Groundwater is a large source of the drinking water within the Town. It flows and collects in cracks and spaces in soil, sand and rock. If the groundwater water supplies run out, it puts a strain on drinking water and can impact surface water sources like lakes and rivers.
We must refill and replenish any removed groundwater. This area of replenishment is known as the recharge zone, which is a naturally-occurring permeable basin that can include:
- Forested land
- Grassy areas
- Natural surfaces
Water in the recharge zone collects slowly as rain and snow seep into the ground and back into the groundwater.
Solid surfaces like pavement or asphalt can stop rain and snow from soaking back into the ground naturally. Water flows across these hard surfaces and picks up pollutants that would normally be filtered out. Part of protecting our water quality is to create and enhance water permeability to reduce pollution runoff.
What you can do
There are many ways that you can protect drinking water sources, including:
- Maintaining septic systems;
- Disposing of hazardous waste properly;
- Minimizing the use of pesticides, fertilizers and de-icing salt; and/or,
- Storing fuels properly.
We inspect septic systems in certain areas of the Town. We will send you a letter to let you know if we require an inspection. If your septic system is not functioning properly and you are located within 100 metres of a municipal well, please contact us to see if you are required to fix the issue.
Farmers can also protect groundwater sources by:
- Controlling field and stream bank erosion
- Using safe storage and handling systems for manure
- Creating a nutrient management plan
- Controlling barnyard runoff and diverting clean water
If your farm is within a vulnerable area, you may need to complete a Risk Management Plan. Please contact us for more information.
Water Conservation Rebates
You can reduce the water use in your home and your impact on the environment by switching to a water-efficient toilet or investing in a rain barrel. Your toilet uses the most water in your home and can account for 30% of your daily household water use.
Use our Toilet Rebate Application to apply. There is no deadline to apply but there are a limited number of rebates each year. There is a limit of two toilet rebates per residence.
Please call 705-435-3900 or 905-729-0057 and press “4” for Public Works to check availability and to ensure that your next toilet qualifies before you buy it.
Send us your completed application:
Town of New Tecumseth
Toilet Rebate Program
24 Tupper Street West
Alliston ON L9R 1H2
In Person
You can also drop off your application at either:
- Town Hall at 24 Tupper Street West, Alliston; or the
- Joint Operations Centre at 6558 8th Line, Beeton.
If you own or rent a home in the Town of New Tecumseth, you can get up to $50 off when buying a rain barrel. Just install your rain barrel, complete our Rain Barrel Rebate Application and make sure to include your original sales receipt(s). You can send us your completed application by:
Town of New Tecumseth
Attn: Rain Barrel Rebate Program
24 Tupper Street West
Alliston ON L9R 1H2
In Person
You can drop your application off at:
- Town Hall at 24 Tupper Street West, Alliston
- Joint Operations Centre at 6558 8th Line, Beeton
Keep a photocopy of your application and receipts for your records. We will return your original receipt.
Paying your Bill
Paperless Billing and Pre-Authorized Payment Plans
The Town of New Tecumseth’s Finance Department is pleased to offer, and encourages property owners to sign up for paperless billing. This convenient and eco-friendly option allows you to more efficiently receive and retain issued notices and billings.
Pre-authorized payment plans for both taxation and utility accounts are available to property owners. Please review our enrollment form for additional information, and to sign up today.
Virtual Town Hall
Did you know that you can access detailed account information for your property taxes and water sewer bill through our new Virtual Town Hall service portal? Sign up today!
There is a surcharge of $11.25 for all requests for copies of utility bills. The surcharge will be applicable per document for both reprinted/mailed and emailed copies. Requests for copies of bills received in office can be paid for with cash, debit, or cheque. Requests received via email or phone will be processed as a surcharge to your utility account and billed on your next billing.
Utility Bill General FAQs
Are you moving? We need to know! Please complete the applicable form below at least 10 business days notice prior to your moving date to schedule a meter reading.
Please review our Water/Wastewater Pamphlet for important information about your new utility account such as billing schedule, due dates, rates, and more!
Please be advised that utility accounts will not be eligible for transfer into a tenant’s name. Utility accounts remain in the property owner’s name.
If you paid your bill via mobile banking, online, or at your bank on the day in which the amount was due, there is no guarantee that we received the payment that day as there is usually a 3-5 business day processing period, which means we would have received it late.
If you make your payment at your bank, please ensure the payment was applied to your utility account and not mistakenly against your property tax account or a previous utility account.
If the water bill is still unpaid two weeks after the due date, we will issue you a reminder notice indicating the account is still overdue. If after 60 days after the due date, the account is still overdue, you will receive a secondary water reminder notice indicating the time frame you have before the amount is transferred onto your property taxes.
If your utility bill goes more than 60 days unpaid, the balance owing on your account can be transferred onto your property taxes as per By-Law #2021-099 (Water/Wastewater Billing & Collection Bylaw). This transfer will be accompanied by a $35.60 Administrative Fee.
The utility account remains in the property owner’s name. As the responsibility for the utility ultimately remains with the property owner, the property owner will assume the utility account. It is up to the discretion of the property owner to forward the utility bill to the tenant if they wish.
Tenanted property owners will have full access to the utility account, as the account remains in their name. We encourage property owners to enroll into our online Virtual Town Hall Portal to view both their utility account and property tax roll. Tenanted property owners will be able to receive the utility bill either by email, to which they could forward to their tenant, or delivered directly to the servicing address or a forwarding address. Tenants will not have access to information pertaining to the utility account.
Do you own a property in New Tecumseth in which you need to have your mail forwarded to another address? If your primary address is located elsewhere, let us know and we can mail your bills to you! Submit a Change of Mailing Address request, and we will complete it within 10 business days.
Utility Bill Payment FAQs
Although each Town within New Tecumseth follows a different billing cycle, bills will always be issued at the end of your scheduled billing month, and bills always have a due date of the middle of the following month. Please refer to the chart below.
| Alliston 2026 | Beeton 2026 | Tottenham 2026 | |||
|---|---|---|---|---|---|
| Reading Date | Bill Due Date | Reading Date | Bill Due Date | Reading Date | Bill Due Date |
| January | February 17th | March | April 15th | February | March 16th |
| April | May 15th | June | July 15th | May | June 15th |
| July | August 17th | September | October 15th | August | September 15th |
| October | November 16th | December | January 15th, 2027 | November | December 15th |
*Please note if the due date falls on a weekend or a holiday, the due date will automatically be on the next business day.
The Town of New Tecumseth offers numerous ways to pay your utility bills. Currently, the only form of payment we do not accept is credit card payments. However, there are third party services online that provide this option.
Time Saving Measures
- Residents can sign up for a Pre-Authorized Payment Plan by filling out our Pre-Authorized Payment Plan Form, accompanied by a blank void cheque or pre-authorized debit information from your bank. Payments will automatically be withdrawn quarterly on the billing due date.
- Set up the Town of New Tecumseth Water and Wastewater as a payee through your online or mobile banking. Payments can be made by entering your Account Number. Please note, when entering your Account Number, the decimal place within your account number on your bill must be omitted to be accepted (i.e. 123456789.01 must be entered as 12345678901). Also note that payments made through online or mobile banking can take 3-5 business days for the Bank to process. To avoid interest charges, you should make your payment a few days in advance of the due date to ensure the Town receives funds by the due date.
- Pay at your Bank by bringing your bill to your banking institution and requesting a direct payment. If you hold multiple accounts, please verify the payment is applied to the correct account. On occasions, residents have accidently applied payments to their Property Tax Roll in error.
- Credit card payments are not accepted directly by the Town of New Tecumseth, however, Property Taxes and Utility bills can be paid online by credit card using third-party online bill payment service providers, such as Plastiq. These service providers may charge additional service fees, and restrictions on which types of accepted credit cards may apply. The Town of New Tecumseth receives only the amount inputted, not any additional fees added by the provider(s). Payments made through a service provider can take 3-5 business days to be received and then processed by the Town. The Town must receive all payments on the specified due date to avoid penalties and interest charges. This service is used at the resident’s discretion and the Town is not liable or responsible for any disputes or issues arising from the use of third-party online bill payment services. Please refer to the third-party’s website for terms and conditions of their service, charges, and payment processing times.Other Payment Options
Joint Operations Centre located at 6558 8th Line in Beeton.
You can come into the Town Administrative Office located at 24 Tupper Street West in Alliston and pay your bill via cash, debit, or cheque.
Post dated cheques can also be given in advance of the due date. Please ensure either the account number is recorded correctly on the cheque, or the tearaway portion of your bill is securely attached to insure payment to the proper account.
There are 3 secure drop boxes located within the Town of New Tecumseth where you can drop off payment in the form of cheques only. DO NOT PUT CASH INTO THE DROP BOX.
Town Administrative office located at 24 Tupper Street West in Alliston
Tottenham Recreational Centre located at 139 Queen Street North
Please complete our Pre-Authorized Payment Plan Cancellation form to withdrawn from your pre-authorized payment plan.
A penalty of 5% of the issued bill amount will be added to your account if payment is not received by the specified due date.
Effective April 1st, 2026, water and wastewater rates will increase. The rate per cubic meter of water will increase from $3.36 to $3.70, and the rate per cubic meter of wastewater will increase from $2.99 to $3.24, for a combined rate of $6.94 per cubic meter.
The amount of wastewater consumption is equal to the amount of water that is consumed. For example, if you consumed 15 cubic meters of water, you will be billed for 15 cubic meters of wastewater as well.
Learn more about Water/Wastewater User Rates in the Town of New Tecumseth and the Water and Wastewater Rate Study completed by Hemson consulting in January 2024.
Each new utility account with the Town is subject to an Activation Fee of $44.20 which will appear on your first utility bill. It is important to note that even if you held an active utility account with the Town before your move, each time a new account is opened for you at a different property, the Activation Fee applies.
Residents will be billed an $100.70 Final Reading charge when closing a utility account. This charge will be billed on your final utility bill.
Cross Connection / Backflow Prevention
Backflow Prevention
- Drinking water can become contaminated due to what is known as, backflow.
- This contamination can occur because connections “crossed” between the drinking water supply and a contamination source, and contaminants “back flowed” into the drinking water system.
- In order to protect public health and ensure adequate drinking water quality, the Ministry of the Environment enforces the Safe Drinking Water Act which, among other things, imposes a statutory obligation on owners of drinking water systems to show due diligence in maintaining water quality.
- As a result, the Town of New Tecumseth recognized a need to address the risk of backflow into its drinking water systems from privately owned properties by implementing the Water Distribution System – Utility Services Cross-Connection Control / Backflow Prevention By-law 2012-160 (as amended).
- Those properties with installed devices must arrange to have the backflow prevention device tested annually by a qualified person and submit test results online through BSI Online.
- A survey of the property to identify cross-connections, risks and the recommended type of backflow prevention device required
- Installation of the required backflow prevention device, where needed, under a Town of New Tecumseth plumbing permit
- Maintenance and annual testing of the backflow prevention device
- Testing of your backflow devices is required to be completed yearly by a licensed backflow tester
- You will receive a letter from BSI regarding your backflow testing due date. You will need to provide a copy of this letter and/or your Customer Confirmation Number (CCN) to your tester.
- Your tester will be required to submit the results of the backflow tests online. There is a $15.95 fee for each test that needs to be filed.
- As of March 1, 2022, paper copies of test results will not be accepted
Cloudy water is a result of air captured (also known as entrained air) in the water, which creates tiny bubbles. These bubbles are harmless and will disappear if you let the water sit for a few minutes.
- Confirm that the Town of New Tecumseth requirements for backflow prevention apply to your property
- If you are a new owner of the property, investigate what backflow device(s) are already installed on your property and, if any:
- Arrange for a Cross-Connection Survey by an authorized person
- Review the survey with the authorized person, so that you understand the survey results
- Submit the completed survey to the Town of New Tecumseth.
- Submit an Application to Construct or Demolish (Plumbing Permit application)
- As soon as possible, arrange to have an authorized person install the required backflow prevention device, following the conditions of the issued Plumbing Permit
- Order the owner to install or test a backflow prevention device
- Shut off water until a device is installed
- Have work done at the property, at the owner’s expense
- Shut off the water supply to the property until the condition is eliminated
Bulk Water
Bulk Water is available at McKelvey Reservoir located at 3377 Sideroad 10, Beeton:
- Please fill out our Bulk Water Application and submit to Public Works Email.
- This is a card system and you must purchase a card from the Town of New Tecumseth Public Works Department. The fee is as per current Town Fees and Charges By-law and is non-refundable.
- For further information please contact the Public Works Department at 705-435-3900 or 905-729-0057 and press “4”.
- Please allow 5 – 10 business days for processing.
- Please note: Assigned cards are the responsibility of the card holder and if lost, damaged or stolen, please report it immediately to the Public Works Department so the card(s) can be deactivated.
Fire Hydrant Connections are available for developers and Town approved contractors.
- Please fill out our Hydrant Meter Application and submit to the Public Works Email.
- Alternatively, for further information, please contact the Public Works Department to obtain an application form by calling 705-435-3900 Option “4”.
- The Hydrant Meter season operates through May 1st – October 31st of each year, weather permitting.
- A deposit is required at the time of application, please refer to our Town Fees and Charges By-Law.
- A monthly fee will apply, please refer to the By-Law for the fee.